Your first visit
We want your first visit to feel calm and straightforward. Here is what to expect, and how to prepare so we can give you our full attention.
Four simple steps
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Before you arrive
Book online or by phone and you will get a confirmation with the time, location and your consultant.
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What to bring
Photo ID, insurance details if you have them, current medication and any relevant letters or results.
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When you arrive
Check in at reception a few minutes early. We will confirm your details and show you where to wait.
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After your appointment
Your consultant explains next steps. Many results are read on site, and follow-ups are easy to arrange.
What to bring
- Photo ID (passport, ID card or driving licence)
- Your private medical insurance details, if you are using insurance
- A list of any medication you currently take, including doses
- Any referral letters, scans or previous test results
- Details of any allergies or ongoing conditions
- Your questions, so nothing is forgotten on the day
A few practical details
Opening hours
Monday to Friday, 8am to 8pm. Closed Saturday and Sunday. Messages received outside these hours are answered when we reopen.
Finding us & parking
ICC Building, Casemates Square. Parking in the ICC car park and Midtown nearby. Directions →
Insurance & self-pay
We work with major insurers and offer transparent self-pay fees. Ask us for an estimate when you book.
In a medical emergency, call 999. Our team cannot respond to urgent emergencies through this page.
Ready to book your first visit?
Book in under two minutes, or speak to our team Monday to Friday, 8am to 8pm.